Log in | Sign up 
Frequently Asked Questions
How do I know which capsule is right for my skin?
2 options:
You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis
OR
Click on the link for self-diagnosis to choose the right individual packages
How do I operate the device?
Here are some links for the tutorials:
How do I order capsules?
- Choose one of the packages offered according to the problem and solution for your skin
- Choose one Of the 4 subscription tracks.
- Click on the desired track, enter it to shopping cart and make the purchase
- The package will be sent to your home.
Inside you will find the capsules plan.
How do I sign up for the warranty for the device?
Click here
In addition – after completing this form for two years warranty, you will automatically receive a third-year warranty as benefit.
Is the capsule sterile?
Definitely! Individuel capsules are completely sterile and under the strictest conditions. We put our customer’s safety a first priority and therefore investing our maximum effort and attention on this issue.
Can anyone else use the device or the Technology head?
As for the device and the Technology head: One of the advantages of the Individuel Pro device – is that since the device – and the Technology heads are completely separate from each other (and from the capsule), there is no problem that more than one person will use them both.
Can anyone else use the same capsule?
NO. Once its opened it is for personal use only.A capsule is for a single use only.
Can I use the capsules with more products?
Definitely possible to use this device together and separately with other devices and care products.
Is it possible to purchase another treatment package in addition to the one I purchased?
Absolutely
What if I already have a package and I want to purchase a single capsule?
Simply click here
What happens if the device malfunctions?
If it’s possible for you to reach the point of purchase, you will receive an exchange device. If not,Please contact our customer service via contact form or by email info@individuelcosmetics.com
Cancellation policy, returns and refunds
Please visit the following links: